Terms of Sales

TERMS OF SALES

 

 

Object

 

 

The purpose of these general conditions of sale is to define the conditions and methods of sale to the Customer of the products offered for sale on the Site.

 

 

The purchase by the Customer of products on the Site implies the consultation, understanding and acceptance of these general conditions of sale.

 

 

Any order placed by the Customer on the Site under the conditions detailed below will be subject to these general conditions of sale.

 

 

These general conditions of sale represent the entirety of the obligations of the parties.

 

 

Louvé Paris and the Customer undertake to demonstrate perfect good faith in the performance of their obligations.

 

 

If one or more of the stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a decision passed in the force of res judicata of a jurisdiction authority, the other stipulations will remain fully applicable.

 

 

Louvé Paris and the Customer mutually agree that the fact that one of the parties to these general conditions tolerates a situation does not have the effect of granting the other party any rights. Such tolerance cannot also be interpreted as a waiver of the rights in question.

 

 

Acceptance and opposability of the general conditions

 

 

The Customer expresses his acceptance of these general conditions of sale during the validation of his order by means of a checkbox containing the following statement "I have read and I accept the GCS" and a "click" .

 

 

The Customer is informed that Louvé Paris reserves the right to adapt or modify the general conditions at any time. However, the version of the general conditions opposable to the Customer remains the one accepted by the latter at the time of the validation of his order. The modified versions of the general conditions will only apply to orders placed on the Site after they have been put online and validly accepted by the Customer.

 

 

The general conditions of sale are permanently accessible and can be consulted at any time by the Customer on the Site in the “General conditions of sale” section. The Customer has the option of saving or printing them using the standard functionalities of his browser or his computer.

 

 

The Customer accepts that the rights and obligations resulting from these general conditions of sale may be transferred by Louvé Paris to a third party in the event of a merger or acquisition in particular.

 

 

The Customer authorizes Louvé Paris to involve any subcontractor of its choice in the context of the execution of these presents. The Customer accepts that in this case Louvé Paris transmits to this subcontractor the information and personal data of the Customer necessary for the performance of the subcontracted services.

 

 

Ordering products

 

 

Creation of a user account or order as a guest.

 

 

Once the Customer is authenticated on the Site, the latter must create a user account from the “Create an account” section to make a purchase or fill his basket. This account is accessible to the Customer from the “My account” section once the creation process has been finalized. The customer can also order on the Site as a guest.

 

 

The Customer completes in the "Create an account" section the mandatory fields requested, specifying in particular his email address and/or telephone number as well as the password which will be his identifiers for later access to his user account.

 

 

The Customer has the option of subscribing to the Louvé Paris newsletter by ticking the box provided for this purpose at the end of the user account creation form, or via a window that is automatically displayed when Customer's visit to the Site

 

 

Once all the requested information has been completed, the Customer validates the form, and receives an e-mail confirming the creation of his user account at the e-mail address provided in the form.

 

 

Choice of products

 

 

The Customer chooses the products presented on the Site on the day of the order. It is specified to the Customer that putting products in his basket does not constitute a reservation of these products, and that he must check when placing his order that the products thus placed in his basket are still available.

 

 

The Customer is solely responsible for his choice of products and their suitability for his needs or with the products with which he may wish to use them. The responsibility of Louvé Paris cannot be sought in this respect.

 

 

Order process

 

 

The Customer chooses the products he wishes to order by consulting their presentation sheet and clicking on the “Add to basket” box.

 

 

The Customer then accesses the details of the total of his order in the basket in the “My basket” section. The Customer has the possibility of checking the details of his order as well as its total price (excluding delivery costs), modifying it by adding or deleting products, correcting any errors or even canceling it.

 

 

The Customer connects to his user account by entering his identifiers if he was not already connected when selecting the products. If the Customer does not have a user account, he creates one to finalize his order according to the methods indicated by article 4.1 of these general conditions. The customer can also place his order as a guest without creating a user account.

 

 

The Customer provides the billing and delivery address, as well as the desired delivery method.

 

 

A summary of the Customer's order appears. The Customer is invited to accept these general conditions of sale by ticking the box provided for this purpose. During this step, the Customer also has the option of checking the details of his order and its total price (including delivery costs), modifying it, correcting any errors or abandoning his order.

 

 

The Customer chooses his method of payment and proceeds to the cash payment of his order. This step entails final validation of the Customer's order. Once the order has been validated and paid for by the Customer, it can no longer be canceled except in the event of rejection of the Customer's payment, which then entails automatic cancellation of the order.

 

 

Louvé Paris acknowledges receipt of the Customer's order by sending him a confirmation email. Louvé Paris undertakes to honor orders placed by the Customer within the limits of available stocks and in the event of unavailability to inform the Customer as soon as possible. The order will then be canceled and the amount paid by the Customer will be fully refunded.

 

 

The Customer can consult, download and print the summary invoice of his order at any time if he has a user account.

 

 

Prices and payment methods

 

 

Price information

 

 

The prices relating to the order of the products on the Site are indicated on the Site within the presentation sheet of each of these products.

 

 

The prices are displayed in euros in amounts including all taxes (TTC), with the exception of the delivery costs, which are indicated to the Customer at the time of the validation of his order, as well as any customs fees or other taxes which will have to be paid by the Customer directly to the carrier.

 

 

They are only valid for the duration during which they are accessible electronically in real time on the Site for each product. The price paid by the Customer for each product ordered will correspond to the price in effect on the date and time of his order.

 

 

The prices displayed take into account the VAT. Any change in the VAT rate as well as any change in any other applicable taxes is automatically reflected in the price of the products offered for sale.

 

 

When the Customer validates his order, the total price of his order (including the price of the product including tax and delivery costs) is indicated to the Customer in euros.

 

 

If customs charges or other taxes related to the import or export of the products ordered are applicable, the Customer must pay them directly to the carrier upon receipt of the products ordered.

 

 

payment methods

 

 

To pay for his order, the Customer has, according to his choice, different payment methods accepted by the Site. The Customer chooses his method of payment at the time of validation of his order.

 

 

The Site accepts the following payment methods:

Payment by credit card ; Payment in 3 installments with Alma

 

 

RIGHT TO RETRACT

 

 

In accordance with the legal provisions in force, the Customer has a withdrawal period of fourteen (14) days to return the products ordered without having to justify any reason.

 

 

This period runs from the day after receipt of the product. For orders relating to several products delivered separately or for orders of a product made up of batches or multiple parts whose delivery is staggered over a defined period, the period runs from the day after receipt of the last product or batch or of the last piece. If this period expires on a Saturday, a Sunday, or a holiday or non-working day, it is extended until the first following working day.

 

 

To exercise his right of withdrawal, the Customer must notify Louvé Paris of his decision to withdraw within the aforementioned period by means of an unambiguous declaration or by completing the following withdrawal form:

 

 

Please note: complete and return this form to hello@louveparis.com only if you wish to withdraw from your order placed on the www.louveparis.com website.

 

 

For the attention of the company XXX, a limited liability company with a single partner with a share capital of XX euros, registered in the Lyon trade and companies register under number XXX, whose head office is located at 1 chemin de la Buissière 69140 RILLIEUX-LA-PAPE, hello@louveparis.com:

I/we (*) hereby notify you of my/our (*) withdrawal of the following order placed on the site www.louveparis.com:

Date of the order :

Order number:

Day and time of delivery of the product(s) ordered:

Name of consumer(s):

Address of consumer(s):

Signature of the consumer(s) (only in case of notification of this form on paper):

 

 

Date :

 

 

(*) Remove the useless phrase

 

 

By post to the following address: 1 chemin de la Buissière 69140 RILLIEUX-LA-PAPE;
By e-mail to the following address: hello@louveparis.com.

 

 

In the event of exercise of his right of withdrawal, the Customer will be reimbursed the price of his order within a maximum period of fourteen (14) days following the date on which the Customer informed Louvé Paris of his decision to withdraw, the costs of return of products, however, remains the responsibility of the Customer. Louvé Paris may, however, defer the reimbursement until receipt of the products or until the Customer has provided proof of the shipment of these products, the date chosen being that of the first of these two facts. Reimbursement will be made using the same means of payment as that used by the Customer, unless different terms are expressly accepted by the Customer.

 

 

The Customer must return the products ordered to Louvé Paris within a maximum period of fourteen (14) days following the date on which he informed Louvé Paris of his decision to withdraw. The products must be returned to the following address: LOUVÉ PARIS - CLIENT SERVICE 1 chemin de la Buissière 69140 RILLIEUX-LA-PAPE.

 

 

The products must be returned by the Customer in compliance with the following conditions:
In their original condition;
New, unworn and unwashed;
In their original packaging with all their accessories and manuals.

The Customer is informed that products whose labels have been detached cannot be returned to Louvé Paris.

 

 

The Customer is informed that Louvé Paris may be held liable in the event of depreciation of the products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these goods.

 

 

GUARANTEES

 

 

The Customer benefits from the legal guarantees of conformity and hidden defects on Louvé Paris products. The implementation of these different guarantees is carried out: By e-mail to the following address: hello@louveparis.com

 

 

Legal guarantee of conformity

 

 

The legal guarantee of conformity is provided for in article L.217-4 of the Consumer Code. Louvé Paris is thus required to guarantee the Customer the conformity of the product purchased by the Customer within two years from the date of purchase. A good is compliant when it corresponds to the use that is usually expected of this type of good or when it has the characteristics defined by the parties to the contract.

 

 

The implementation of the legal guarantee of conformity allows the Customer to obtain, according to his choice, the replacement of the product or its repair.

 

 

The Customer may also obtain the cancellation of the sales contract concluded with Louvé Paris (and the reimbursement of the price of his product) or a reduction of the price if: The repair or replacement of the product is impossible; The time to repair or replace the product exceeds one month from the Customer's request; The repair or replacement of the product presents a major inconvenience for the Customer.

 

 

The Customer is informed that he cannot, however, exercise the legal guarantee of conformity if he was aware of the non-conformity of the product or could not ignore it when purchasing it.

 

 

Legal warranty against hidden defects

 

The legal guarantee against hidden defects is distinct from the legal guarantee of conformity and is provided for in article 1641 of the Civil Code. Louvé Paris is thus required to guarantee the Customer against all hidden defects of its products rendering them unfit for normal use. This guarantee also applies if the Customer manages to prove that he would not have bought the product or would have bought it at a lower price if he had been aware of its defects.

 

 

This warranty applies within a period of two years from the discovery of the defect by the Customer, which may not correspond to the date of purchase of the product.

 

 

In order for the Customer to be able to exercise the legal guarantee against hidden defects, the following conditions must be met:
The defect must be prior to the purchase of the product by the Customer;
The defect should not have been apparent at the time of receipt of the product by the Customer;
The defect must render the product unsuitable for normal use.

 

 

The application of the legal guarantee against hidden defects allows the Customer, according to his choice, (i) to return the product and obtain reimbursement of the price, or (ii) to keep the luggage and obtain reimbursement of part of its purchase price.

 

 

RESPONSIBILITIES

 

 

Liability of Louvé Paris

 

 

The online order of products by the Customer requires the Customer to go to the Site via Internet access. All costs relating to this access are entirely the responsibility of the Customer, who is solely responsible for the proper functioning of his computer equipment as well as his access to the Internet.

 

 

Louvé Paris makes its best efforts to allow the Customer to access and use the Site. However, given the complexity of the Internet network, Louvé Paris cannot guarantee absolute accessibility or availability of the Site.

 

 

Louvé Paris reserves the right, without notice or compensation, to temporarily or permanently close the Site or access to one or more remote services, in particular to carry out an update, maintenance operations, modifications or changes to the servers. , without this list being exhaustive.

 

Louvé Paris reserves the right to add to or modify the Site and the services available there at any time according to the evolution of technologies.

 

 

Louvé Paris is not liable for damages of any kind that may result from these changes and/or temporary unavailability or even the permanent closure of all or part of the Site or the services associated with it.

 

 

The Site may contain links to third-party sites. As these sites are not under the control of Louvé Paris, Louvé Paris cannot be held responsible for the content and elements available on these third-party sites. The Customer is invited to read the conditions of use of these third-party sites.

 

 

Louvé Paris cannot also be held responsible when the poor execution or non-execution of these general conditions of sale is due to a case of force majeure, to the unforeseeable and insurmountable act of a third party, or to the act of the Customer.

 

 

Louvé Paris makes its best efforts to secure the Site with regard to the risk incurred and the nature of the data processed. However, Louvé Paris cannot be held responsible for breaches of computer security resulting from the presence of viruses on the Site.

Louvé Paris is committed to transparency and informs its customers that it manufactures its pieces in France, in Paris.

 

 

Customer's responsibility

 

The Customer must ensure when creating his user account to provide accurate and complete information as well as to update this information regularly. In this respect, he may modify the information concerning him at any time by accessing the “My account” section.

 

 

The Customer is solely responsible for preserving and maintaining the confidentiality of his password. It is his responsibility to take all useful measures to preserve its confidentiality and to modify his password without delay on the Site in the event of theft or unauthorized communication of the latter to third parties. In case of modification of the password, an e-mail is sent to the Customer so that he can proceed with this modification.

 

 

The Customer is solely responsible for the use of the Site made with his identifiers. Louvé Paris cannot be held responsible for any loss or damage resulting from a breach by the Client of its confidentiality obligations.

 

 

In the event of fraudulent use of the Customer's account or violation of these general conditions of sale, Louvé Paris reserves the right, without compensation or notice, to temporarily or permanently close access to the Customer's user account. The Customer remains fully responsible for the use of his account prior to its temporary or permanent closure.

 

 

GENERAL PROVISIONS

 

 

These general conditions of sale represent the entirety of the obligations of the parties.

 

 

Louvé Paris and the Customer undertake to demonstrate perfect good faith in the performance of their obligations.

 

 

If one or more of the stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a decision passed in the force of res judicata of a jurisdiction authority, the other stipulations will remain fully applicable.

 

 

Louvé Paris and the Customer mutually agree that the fact that one of the parties to these general conditions tolerates a situation does not have the effect of granting the other party any rights. Such tolerance cannot also be interpreted as a waiver of the rights in question.

 

 

The Customer accepts that the rights and obligations resulting from these general conditions of sale may be transferred by Louvé Paris to a third party in the event of a merger or acquisition in particular.

 

 

The Customer authorizes Louvé Paris to involve any subcontractor of its choice in the context of the execution of these presents. The Customer accepts that in this case Louvé Paris transmits to this subcontractor the information and personal data of the Customer necessary for the performance of the subcontracted services.

 

 

LANGUAGE AND APPLICABLE LAW

 

 

These general conditions of sale are written in French. If they were to be translated into a foreign language, the French version will prevail in the event of dispute or difficulty of interpretation.

 

 

These general conditions are governed by French law. If the Customer does not reside in France, he may however validly request and invoke the application of the mandatory provisions provided for by the law of the country of the European Union in which he resides.

 

 

LITIGATION

 

 

Consumer mediator

 

 

Louvé Paris informs the Customer of its possibility of resorting, in the event of a dispute relating to these general conditions of sale, to a conventional mediation procedure or to any other alternative method of dispute resolution.

 

 

To this end, the Client is informed that he can contact the FEVAD mediator. To submit the dispute to this mediator, the Customer may choose to: Fill out the form on the website at the following address: http://www.mediateurfevad.fr Send his request by simple or registered mail to the following address: FEVAD e-commerce mediator, 60 rue de la Boétie 75008 PARIS Send an email to the following address: mediateurduecommerce@fevad.com

 

 

The mediator cannot handle disputes for which the request is manifestly unfounded or abusive, or has been previously examined or is being examined by another mediator or by a court, if the Customer has submitted his request to the mediator. within a period of more than one year from his written complaint to Louvé Paris, if the dispute does not fall within the scope of the mediator's competence, or finally if the Client does not justify having tried beforehand to resolve his dispute by a written complaint to Louvé Paris.

 

 

Competent courts

 

 

In the event of a dispute arising out of the interpretation or execution of these general terms and conditions of sale, the Customer may seize, according to his choice, one of the competent courts in application of the Code of Civil Procedure.