Returns and Refunds Policy

RETURNS AND REFUNDS

The Louvé Paris online store thanks you for your order.
If you are not completely satisfied with your order, you have 14 days to return your purchases to us.

Given the current situation, the refund period may be slightly longer.

 Return conditions

We do not offer exchanges.

- Any item being returned must be presented in its original condition.
- Labels must not be detached from the article.

- The item must be returned unworn and unwashed.
- You have 14 days to make your return online.

Any item whose label has been detached, damaged, damaged or soiled items cannot be returned.

 

RETURNS ARE FREE FROM FRANCE

 How can I return an item and get my refund?

For any return and refund request, write to us at hello@louveparis.com indicating your order number and the item concerned.

- Pack your items carefully, if possible in the original packaging.

- We will send you your return slip. Slip it into your package.

- Print the free Colissimo return label (if you are in mainland France) and stick it on your package.

- Return your package no later than 14 days after receipt.

We will then refund the item or items concerned using the same means of payment as that used during the purchase.

 

RETURNS IN EUROPE (OUTSIDE FRANCE)

How can I return an item and get my refund?

For any request for return and refund outside metropolitan France, write to us at hello@louveparis.com indicating your order number and the item concerned.

- We will send you the return address by return email.

- Pack your items carefully, if possible in the original packaging.

- We will send you your return slip. Slip it into your package.

- Return your package no later than 14 days after receipt.

We will then refund the item or items concerned using the same means of payment as that used during the purchase.