Refund policy
If you are not fully satisfied with your order, you have a period of 14 days to return your purchases to us.
- Any item being returned must be presented in its original condition.
- Labels must not be detached from the item.
- You have 14 days to make your return online.
How can I return an item and get my refund?
For any request for return and refund, write to us at hello@louveparis.com indicating your order number and the article concerned.
- Pack your items carefully, if possible in the original packaging.
- We will send you your return slip. Slip it into your package.
- Print the free Colissimo return label (if you are in mainland France) and stick it on your package.
- Return your package no later than 14 days after receipt.
We will then refund the item or items concerned using the same means of payment as that used during the purchase.
RETURNS IN EUROPE (OUTSIDE FRANCE)
How can I return an item and get my refund?
For any request for return and refund outside metropolitan France, write to us at hello@louveparis.com indicating your order number and the article concerned.
- We will send you the return address by return email.
- Pack your items carefully, if possible in the original packaging.
- We will send you your return slip. Slip it into your package.
- Return your package no later than 14 days after receipt.
We will then refund the item or items concerned using the same means of payment as that used during the purchase.