FREQUENTLY ASKED QUESTIONS

GENERAL

We strive to process and ship orders promptly within 24-48 hours of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. You can track your return’s status via our Return Portal. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.

Do you need to return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax). You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on the below products;

Any underwear garments. (Including socks)
Perfumes that do not have their original plastic seal in tact
Certain sale items are marked as Final Sale and are not eligible for refund or exchanges.
Items that have exceeded the 14-day return period

Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

1+1 and 2+1 Deal items: We do not offer refunds for free items obtained through this promotion. We do not offer returns on this deal.

Returning is quick and easy. If you want to know more about our return policy, please visit our returns page.

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express.

Local payment methods: We accept local payment methods in some countries, such as IDEAL or BanContact.

PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.

Klarna: Buy Now, Pay Later:
Depending on your location, Klarna may be available, allowing you to buy now and pay for your order later.

Mobile Payment Services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay

Gift Cards or Store Credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

PRODUCT

We advise you to use the guided sizing tool TrueFit or check the size guide on the product page.You can find this by clicking on "size finder" which is located right below the size selector. By doing so, you will find the perfect size for you.

To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.

Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.